Bali Medevac 24/7 Emergency Hotline
Message the Bali Medevac desk on WhatsApp at (https://wa.me/6281139414563) or email bd@juaraholding.com — the desk runs 24 hours a day, every day. If the situation is life-threatening anywhere in Indonesia, dial 112 first, then message the desk so we can start coordinating transport, hospital and insurer contact in parallel.
Bali Medevac is the coordination desk of Juara Holding Group (operating since 2015), an independent broker — not a hospital, not an airline, and not an ambulance operator. Every helicopter, air-ambulance, fast-boat or ground-ambulance leg is arranged with licensed partners serving Bali and the surrounding islands. This page exists for one purpose: to get you to the desk fast, with the right information, so the first response is useful rather than a round of back-and-forth questions.
How to Reach the Desk Right Now
There is one number on this page and it is a messaging number, not a switchboard: WhatsApp 6281139414563. Voice calls, hold music and phone trees cost minutes you don’t have in a medical situation, so the desk is built around WhatsApp and email so a written record — location, patient details, photos — moves with the case from the first message onward.
- WhatsApp (fastest): 6281139414563 — text, voice note, or call through WhatsApp
- Email (backup, or for documents): bd@juaraholding.com
- Indonesian national emergency line: 112 — call this first for a life-threatening emergency, anywhere in Indonesia, before or while messaging the desk
Do not wait for a perfect message. “Diver in trouble off Nusa Penida, need evac options” is enough to open a case; details follow in the next few messages.
What to Send Us: Intake Checklist
The faster this table gets filled in — even partially — the faster the desk can put real options in front of you instead of asking questions one at a time.
| Field | Why it matters | How to send it |
|---|---|---|
| Location (pin) | Determines boat vs. helicopter vs. ground option, and travel time | Share WhatsApp live location or a Google Maps pin |
| Patient name, age, nationality | Needed for hospital admission and insurer contact | Text |
| Condition and vitals (what happened, consciousness, breathing, bleeding) | Determines urgency tier and whether a medical escort is required | Text or voice note |
| Insurer name and policy number | Confirms whether evacuation cost is covered before transport is booked | Photo of insurance card or policy PDF |
| Passport photo | Required for cross-border repatriation and airline paperwork | Photo |
| Hospital of preference (if any) | Lets the desk liaise with that hospital directly, or recommend one near the incident | Text |
If you don’t have all six items, send what you have. A pinned location and a one-line description of the condition is enough to start.
What to Expect After You Message
| Stage | What happens | Typical timing |
|---|---|---|
| 1. Reply and triage | A coordinator reads your message, asks any missing intake questions, and classifies urgency | Minutes, 24/7 |
| 2. Options with indicative cost | You receive 1-3 realistic options (boat, helicopter, air-ambulance, or ground transfer) with an approximate cost range and expected duration for each | Usually within the hour for urgent cases |
| 3. Confirmation and dispatch | Once you confirm an option and insurer/payment is settled, the desk dispatches the licensed operator and notifies the receiving hospital | Varies by option — see cost table below |
Bali’s licensed helicopter operations are required to end at sunset, so an after-dark case on a remote island typically defaults to a fast boat, ground ambulance, or overnight stabilisation at the nearest facility until a helicopter can fly at first light. The desk will tell you this upfront rather than promising a night flight that cannot legally happen.
Non-Emergency: Standby Plans and Quotes
Not every message is a crisis. If you are a villa, resort or yacht operator setting up a standby evacuation plan for guests, or you simply want a quote before a trip to Nusa Penida, Gili, Lombok, Sumba or Labuan Bajo, message the same WhatsApp number and say “standby plan” or “quote” up front. The desk will ask for:
- Property or vessel location and typical guest count
- Nearest hospital already in use, if any
- Whether you want a pre-agreed helicopter/boat response tier on file, or a one-off quote
There is no separate emergency line for this — it runs through the same WhatsApp and email, just flagged as non-urgent so it is handled between live cases.
Indicative Cost and Duration by Option
These figures are desk reference ranges, dated 2026, gathered from published hospital and industry pricing — not a quote for your specific case, which depends on distance, aircraft availability and medical crew needs. A written quote follows the triage step above.
| Option | Typical route | Indicative cost (2026) | Typical duration to arrange |
|---|---|---|---|
| Fast-boat or ground ambulance | Gili, Nusa Penida or nearby coast to a Bali hospital | Lower than a helicopter transfer; exact figure quoted per case | 5-7 hours door-to-hospital in a non-critical case |
| Helicopter transfer | Nusa Penida, Gili, Lombok or comparable island route into a Bali hospital | Comparable island routes such as Labuan Bajo-to-Bali run roughly USD 10,000-20,000 | Same day, weather and daylight permitting |
| Air-ambulance repatriation | Bali to Singapore | Roughly USD 50,000-80,000, with costs varying significantly depending on aircraft and other factors. | 1-2 days to organise aircraft and crew |
| Air-ambulance repatriation | Bali to Australia | Roughly USD 80,000-150,000 | 1-2 days |
| Commercial flight with medical escort | Bali to Singapore, Australia or Jakarta, stable patients only | Roughly USD 5,000-15,000 | Tied to next available commercial flight |
For reference, BIMC Hospital Bali publishes its own prepaid Emergency Medical Evacuation Program at IDR 2,925,000 for a solo traveller, IDR 4,394,000 for a couple and IDR 5,850,000 for a family, last updated 5 February 2025 — that is a hospital membership product, separate from Bali Medevac’s case-by-case coordination. Note also that BPJS and most domestic Indonesian policies exclude evacuation abroad, so confirm your policy’s international medevac limit before you need it, not during a crisis.
How Booking Works
- Message the desk on WhatsApp with location and condition, or “standby plan” for non-urgent setup.
- Get triaged options with an indicative cost and duration for each realistic route.
- Confirm one option and share insurer or payment details; the desk checks insurer coverage where applicable.
- Desk dispatches the licensed helicopter, air-ambulance, boat or ground operator and briefs the receiving hospital.
- Desk liaises with the hospital and insurer through admission, keeping you or the family updated by WhatsApp.
Ready to reach the desk? Message WhatsApp 6281139414563 now for an active case, or email bd@juaraholding.com to set up a standby plan or request a quote. This is the only contact route for Bali Medevac — no other phone number reaches this desk.
Frequently Asked Questions
Is the Bali Medevac hotline really staffed 24 hours a day, every day?
Yes. WhatsApp 6281139414563 and bd@juaraholding.com are monitored around the clock, including weekends and Indonesian public holidays. A coordinator replies to start triage even outside normal business hours; response speed depends on case volume, but the line itself never closes.
What number do I call first if someone’s life is in danger right now in Bali?
Call 112, Indonesia’s national emergency number, first. It connects to local ambulance, police and fire response. Message the Bali Medevac desk at the same time or immediately after, so evacuation options, hospital liaison and insurer contact can start while local first responders are already en route.
I’m on a boat near Nusa Penida or Gili with weak signal — will WhatsApp still work?
WhatsApp text and voice notes typically get through on patchy 2G/3G signal far better than a voice call does, and they queue and send the moment signal returns. Send a short message and your last known location as soon as you have any bars; the desk will follow up as connectivity allows.
Is there a separate phone line for booking a standby plan versus an emergency?
No — one WhatsApp number and one email handle both. For a standby plan or a quote, simply say so in your first message (“standby plan” or “quote for Gili villa”) so the coordinator routes it as non-urgent rather than active-case triage.
How fast will I actually get a reply after messaging in an emergency?
Initial triage replies typically arrive within minutes, 24/7. A full set of options with indicative cost usually follows within the hour for urgent cases, though timing depends on how quickly location and condition details are confirmed and on operator availability at that moment.